"That day there happened to be five dispatchers working at the same time, and only two dispatchers were taking calls," said Gard.
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It took dispatchers an average of three seconds to send a drone into the sky, whereas it took dispatchers an average of three minutes to get an EMS team out the door.
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The caller told our dispatchers that the bag was 'moving.
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Of course, dispatchers do have a tiny bit of control.
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Dispatchers track the movements of freighters by computer and radio.
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Also, the fire alarms did not notify dispatchers right away.
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In a control room, dispatchers supported responses to emergency calls.
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The officer also tells Hanel to stop calling dispatchers names.
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More than 100 emergency calls were received by 911 dispatchers.
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He also told dispatchers that blood was coming from his mouth.
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They were able to notify emergency dispatchers at 10:45 p.m.
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During her call, Wendy told 20163 dispatchers how the shooting occurred.
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Dispatchers took more than four minutes to send out emergency crews.
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Three scenes Dispatchers got the first call at 4:57 p.m.
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Police dispatchers received the first emergency calls at 9:54 a.m.
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The two 911 dispatchers who had ignored LeGrier's calls were punished.
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What she told dispatchers shocked them — and would soon shock the nation.
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However, his cell phone battery died while he was talking with dispatchers.
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Dispatchers contacted police, who rushed to the Glenwood Apartments and Country Club.
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As Cukor talks to dispatchers, his son pleads with him to stop.
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"God told me he was a lizard," Buckey Wolfe told 911 dispatchers.
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He wasn't sure it was real, so he called dispatchers to confirm.
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Henry County 911 dispatchers who received the call about 9:22 p.m.
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Sometimes, dispatchers hear what sound like Apple technicians working in the background.
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Indeed, dispatchers are often reluctant to talk about the issues they face.
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Dispatchers acknowledged they heard noises like gunshots before the call was dropped.
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He didn't find anyone yelling, and told dispatchers that everything was fine.
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Except that a few dispatchers have been tested positive and sent home.
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Other men clustered around him — peddlers, truck dispatchers, factory supervisors, cleaners, butchers.
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Calls to 911 began coming in to emergency dispatchers at 11:12 a.m.
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Power distributors and dispatchers coordinate and regulate systems that generate electricity or steam.
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Emergency dispatchers reportedly response to a call of an inmate in cardiac arrest.
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Emergency dispatchers received around 4,400 calls between 11:40 and 3:00 a.m.
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Another botched alert in Oregon flooded 911 dispatchers with panicked calls from residents.
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Ms. Gnesi said that the trains were probably operating on instructions from dispatchers.
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"I believe that the conduct of the 911 dispatchers is reprehensible," he said.
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"Dispatchers are supposed to send help when someone asks for it," he said.
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Dispatchers manage ambulances from the call center with an algorithmically driven computer program.
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She told dispatchers he was attempting to "break the window" of their home.
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"She's passed out on the couch," she told dispatchers, according to Local12.com.
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Live location sharing to emergency dispatchers in seven initial cities will also go live.
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Dispatchers took the first in a series of emergency calls at 9:12 a.m.
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She implored the dispatchers to tell officers not to drive up with sirens blaring.
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Concurrently, the airline is also trying to reach a bargaining agreement with its dispatchers.
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Diata Crockett tried to force the vehicle off the road, police dispatchers were told.
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According to the Washoe County Sheriff's Department, dispatchers received a call around 4 p.m.
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Police dispatchers can be heard reacting to live footage of Carey at the scene.
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In addition, it revealed updates to trainings for officers and dispatchers since Kayleigh's death.
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The caller told dispatchers someone had been shot, according to a statement from police.
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An Uber is a little different; nobody has a radio connecting them to dispatchers.
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Tuesday, sheriff's office dispatchers handled more than 22005 phone calls for assistance, Brown said.
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There is one legislative effort that would help dispatchers get the recognition they deserve.
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Texas has reclassified 911 dispatchers as first responders, as have two counties in Colorado.
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Dispatchers on the other end listened to their breathing and other signs of life.
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Dyer confirmed the fiancee tried calling 911 but allegedly could not get through to dispatchers.
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"It was described as a violent and a pretty hectic scene" to dispatchers, he said.
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Becoming a power plant operator requires a similar path to becoming a distributor or dispatchers.
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A 911 call had been placed from the house, but no one communicated with dispatchers.
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Police dispatchers calling for backup and other emergency vehicles can be heard in the background.
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These EMTs would receive notifications from 230-1-1 dispatchers regarding an emergency near them.
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Others texted friends and family who then relayed information to emergency dispatchers over the phone.
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It took dispatchers an average of three seconds to send a drone into the sky.
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Dispatchers fielded multiple calls about the shooting and responding officers arrived to find three bodies.
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This year, United also negotiated new contracts with the unions representing its pilots and dispatchers.
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If dispatchers have more confidence in storm locations and strengths, they can even shorten flights.
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About 83 percent of dispatchers are overweight or obese, according to one study she conducted.
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The fire alarms in the attic of Notre Dame did not immediately notify fire dispatchers.
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Eight separate times during the mission this month, Chinese dispatchers queried the P-8A Poseidon.
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De Blasio emphasized that 911 dispatchers and police were responding to those fear-filled reports.
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Altogether, emergency medical service dispatchers handled 772 weather-related 911 calls between 11:05 a.m.
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One sergeant approached the red Jeep that dispatchers had told the officers to look for.
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"911 dispatchers handle these calls and don't get the recognition for their work," TenEyck said.
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To combat profiling by proxy, the guide recommends anti-bias training for both cops and dispatchers.
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"God told me he was a lizard," Buckey Wolfe told 911 dispatchers, according to charging documents.
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According to the police report, dispatchers could hear her saying, "Help me," in the open line.
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Saturday after a neighbor called dispatchers to report the woman's front door was open, police said.
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"I don't want them to see my face," one lady tells dispatchers after she reports gunfire.
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After she discovered Wynter, Williams reportedly called 911 and told dispatchers her child was not breathing.
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By now, the dispatchers and officers — even the chief of police — know him simply as Floyd.
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It was unclear from the lawsuit whether 911 dispatchers relayed the girlfriend's message to first responders.
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Currently, dispatchers send emergency workers directly to the call, regardless of the severity of the problem.
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"I looked in a van and I didn't see anybody in it," the deputy told dispatchers.
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Despite their critical role in traumatic emergency processes, dispatchers often feel dismissed and disrespected at work.
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Dispatchers received a 911 call from a woman complaining about an abandoned SUV blocking the road.
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Whether you call or text, the emergency button lets riders quickly share information with 911 dispatchers.
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During the shooting spree, he called 911 and admitted to dispatchers that he was the killer.
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A neighbor had called dispatchers to report that the front door to her home was open.
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But dispatchers aren't trained to pick up certain code words as clues that someone needs help.
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Little told dispatchers that Ward refused to show his hands and was reaching toward his waist.
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The problems were rooted in poor communication between police and ambulance dispatchers, according to the panel.
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But traditional dispatchers are well aware that new technologies are changing the landscape of disaster response.
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Guap says the officers trusted her in part because her mother and stepfather are both police dispatchers.
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He then allegedly called 911 and "told dispatchers that he'd killed everyone in the bank," Hoglund said.
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Others told dispatchers they were hiding in broom closets, portable bathrooms, and storage rooms across the Strip.
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Diata Crockett was following them and trying to force them off the road, police dispatchers were told.
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In seven test markets, Uber is integrating with RapidSOS to enable automatic location sharing with 911 dispatchers.
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" She continued, "Sitting there by the shower stall, where the dispatchers and the public could walk in.
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Tamir's family and estate have long said that the city, officers, and dispatchers involved in his Nov.
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In the end, it took half an hour for the dispatchers to send a Coral Springs, Fla.
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On the call room floor, operators and dispatchers will at first be oblivious to any citywide crisis.
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Dispatchers instructed the girl how to conduct CPR on her brother while authorities rushed to the scene.
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None of the dispatchers VICE spoke with said they'd been offered any kind of mental health support.
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The first 911 call came into dispatchers at the Harford County Sheriff's Office at 8:58 a.m.
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It was a mini-United Nations, with drivers and dispatchers from countries like Senegal, Morocco and Haiti.
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The incident unfolded Sunday afternoon after a witness called 911 and alerted dispatchers to an ongoing kidnapping.
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It took several attempts, but the woman managed to dial 911 and inform dispatchers of her condition.
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"That's really gut wrenching, especially knowing that these cups were going to dispatchers," O'Mara told the station.
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He told dispatchers he had taken ecstasy and was paranoid, according to the Passaic County prosecutor's office.
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"Please don't kill my son, please don't kill my son," she pleaded with dispatchers, according to the Repository.
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USA Today recently covered the hurdles dispatchers face when it comes to pinpointing the location of a caller.
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Dispatchers usually don't get to choose which calls lead to the dispatching of emergency personnel and which don't.
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In the background, listeners can hear other dispatchers picking up calls, calling out numbers, and asking for names.
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"She was shot in left arm, by the arm pit," the caller told dispatchers, according to the Sentinel.
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Barron County Sheriff Chris Fitzgerald told reporters that dispatchers received an unusual call Monday just before 1 a.m.
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They inform dispatchers that Mazzoni and his wife won&apost budge, then head off to the next rescue.
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At some point soon, dispatchers might be able to view video streaming, just like anyone checking out Facebook.
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One of the dispatchers hung up on him when he was unwilling to elaborate on what was wrong.
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The next two times, he's met with rude, offensive, crude, inappropriate dispatchers who basically treat him like trash.
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Sometimes we lose media clips due to weird protocols within Ableton with Max for Live and OSC dispatchers.
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The spokesman says that dispatchers fielded a call Friday from a woman who said she was Couch's girlfriend.
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In the meantime, the center's 16 current dispatchers are working more than 200 hours of overtime a month.
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A portion of the alleged attack was recorded when dispatchers received a call from the home on Dec.
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For the last four months, police dispatchers in Elk Grove, California have hastily answered phone calls expecting emergencies.
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According to audio of the emergency dispatchers later posted online, police were told just before 11:28 p.m.
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Dispatchers and 911 operators will be trained in properly dispatching officers to scenes where mental illness is suspected.
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The decisions that dispatchers make not only impact the lives of callers, but the lives of many others.
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The dispatchers acted quickly and sent officers to the Waffle House they were familiar with, according to Peterson.
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Ameera allegedly called 911 on Sunday morning and told dispatchers that her father was dead, the outlet reports.
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Officers now are required to confirm with dispatchers that their cameras are on when they respond to calls.
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He told dispatchers that the woman, identified as Delicia Cordon, was trying to start a fight with him.
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"I'm an NFL player, I play for the Buffalo Bills…I don't want no drama," he told dispatchers.
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While police officers and firefighters receive accolades, dispatchers are rarely even privately lauded when they save a life.
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Dispatchers said they didn't alert patrol officers or commanders because they couldn't confirm it came from their jurisdiction.
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Mr. Tillman had been trying to keep in touch with faraway volunteer dispatchers on one crowdsourced rescue site.
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Train crews and dispatchers use it, but some high-ranking managers at the command center can jump in.
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They'll also be able to provide emergency dispatchers with information from the Tinder user's timeline, like their location.
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The security detail called 911, and dispatchers sent a fire engine and ambulance to the Capitol Hill property.
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Based on the motorist's account, police dispatchers issued a bulletin describing a man with a gun possibly considering suicide.
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"He was spraying the crowd, it was relentless" The first calls to 911 dispatchers were at 10:08 p.m.
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At the time, dispatchers were trying to contact Kovach about a road rage incident but he did not respond.
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As honorable as all of these professions are, they're simply worlds apart from what 2628-28503-22020 dispatchers do.
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Emergency dispatchers in Sacramento County in California have been getting 20 accidental 911 calls a day since October 2017.
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Her boyfriend or husband later called emergency dispatchers to report a man with a gun was outside, Martin said.
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At least three calls were made to 911 dispatchers reporting an "erratic driver" prior to the accident, officials said.
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The Cowlitz County 911 Center in Washington is trying to hire six new dispatchers, said its director, Deanna Wells.
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During the incident, he called 911 dispatchers to profess allegiance to a leader of the Islamic State militant group.
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Old fashioned taxi dispatchers didn't have detailed GPS data to determine which taxicab was closest to a particular passenger.
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Police said Hobbs allegedly told dispatchers he was scared at the time and did not know what to do.
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The 53 dispatchers in the nation's fourth-most populous city have received 25,2000 requests for rescue, Mayor Turner said.
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Responders: In a statement this morning, the White House focused on the emergency dispatchers who answer those 911 calls.
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Organizing the deliveries and payments happens online, and dispatchers follow up by telephone to make sure help was received.
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In audio obtained by the Morning Call of Allentown, dispatchers alert police to a 911 call from the mother.
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What's new: Riders will be able to send text messages to 911 dispatchers in cities where this is available.
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Dispatchers are usually too short-staffed to take real breaks, and they can't shut the center for weekends and holidays.
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It is human nature to feel heartbreak in the face of tragedy, but heartbreak is an emotion dispatchers can't afford.
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|
They got disconnected, and when dispatchers called back, the truck had washed off the roadway and crashed into a ditch.
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She reported the shooting to dispatchers and told officers who responded that she had mistaken Jean's apartment for her own.
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University police dispatchers received a call that someone was armed with a pistol, and officers responded immediately, Baker told reporters.
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In a seven-minute 911 call obtained by PEOPLE, Zimmerman told dispatchers he feared for his life and needed paramedics.
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Uber will provide call-in software that will enable dispatchers to send Uber drivers to call-in customers, says Cochran.
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|
After the killings began, Mateen called emergency dispatchers to profess allegiance to a leader of the Islamic State militant group.
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Instead, we confer with our dispatchers and carry more fuel in anticipation of possible holding patterns prior to our approach.
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She noted the priority scheduling system and how the dispatchers had their favorite drivers they would give more orders to.
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In the emergency call -- obtained by TMZ -- a man is heard telling dispatchers right away it's Berry who is down.
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What keeps call takers and dispatchers going is the small fraction of calls where they can have a positive impact.
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They all feed into a few centralized surveillance rooms, where dispatchers from multiple agencies view the footage in real time.
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Those dispatchers help direct police officers on the ground to catch criminals, and emergency medical workers to react in emergencies.
|
|
That night, two officers trailed the teenager at a distance and asked dispatchers to send an officer with a Taser.
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|
Companies like Uber, Amazon and Priceline have succeeded by disintermediating enormous industries (taxi dispatchers, brick-and-mortar retailers, travel agents).
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In that time, many callers were still in the dark, hearing from dispatchers about the mistake for the first time.
|
|
" Fadi Fawaz discovered Michael's body in bed and told dispatchers the singer was "cold and he's blue ... and he's very stiff.
|
|
During the pursuit, Phan "called Chico dispatchers and said he had killed his brother," a police officer told the Davis Enterprise.
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And it details attempts by dispatchers to make responding officers aware of what they might be up against when they arrived.
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The feature puts you in direct contact with dispatchers closest to your home, no matter where you may be calling from.
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Dispatchers contacted South Metro Fire Rescue, the department reported on Facebook, and rescuers form Firehouse 34 were sent to the scene.
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|
Everything that happens on that open line will allow the Dispatchers to keep the officers enroute updated as to the situation.
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"He had a knife," he relays, before providing dispatchers with the name of the 17-year-old suspect in the attack.
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According to police, Jackson called 911 on the evening of May 24, telling dispatchers she found Malachi in his crib, unresponsive.
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Lancaster County emergency dispatchers say the tractor was upended by the train in the crash reported at about 10:30 a.m.
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Hotel dispatchers also received multiple calls with conflicting information, according to a person familiar with the security response inside the hotel.
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Not only would it allow dispatchers to reap benefits like earlier retirement, but it would more accurately represent 911 telecommunicators' role.
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After the incident, Ms. Terrone reached out to police dispatchers and continued her tirade with "more offensive language," Lieutenant Murgo said.
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And then there are the corners drivers themselves cut to finish their deliveries on time and keep dispatchers off their back.
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While Mr. Torresmutt and his unit decide their next move, radio dispatchers report that agents have made dozens of roadside apprehensions.
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On Thursday, an officer with the Kiefer Police Department purchased Starbucks drinks for a group of dispatchers working on the holiday.
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Officer at scene asks about 911 call After dispatchers got the 911 call, officers were sent to the home in Clinton.
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Unlike at sensitive sites in the United States, the fire alarms in Notre-Dame did not notify fire dispatchers right away.
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Wright was not found until 10 days later because the dispatchers could not pinpoint his location at the time of the call.
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Most dispatchers are female – often times single moms working a job that requires graveyard shifts and being on-call around the clock.
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No hero should go un-sung, and while dispatchers will save lives whether they receive accolades or not, they shouldn't have to.
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And although the calls originated from T-Mobile devices, people using all carriers were unable to reach 911 dispatchers during the incidents.
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Uber is testing the automatic location sharing with 911 dispatchers in seven cities: Denver, Charleston, S.C., Nashville, Chattanooga and Tri-Cities, Tenn.
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"You gotta get someone here quick," the caller tells dispatchers as his neighbor can be heard in the background, moaning in pain.
|
|
Shortly before Joe Gliniewicz, 52, died, he radioed police dispatchers that he was chasing three male suspects at an abandoned cement factory.
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"We got a call from Valentine's son, who told dispatchers, 'My dad just shot me and my mom,' " the chief tells PEOPLE.
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A few times, callers went silent or their calls went dead, leaving dispatchers no way of knowing if they were still alive.
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Operators and dispatchers are largely confined to the building for the duration of what can be enormously draining shifts, Mr. Haney said.
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While United's pilots, dispatchers and machinists have all reached new agreements with the company, the flight attendants have operated under separate contracts.
|
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One of the calls to 911 emergency dispatchers said gun shots had been heard, and another said a gun had been seen.
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That's because cell phone records showed that he was at the site for nearly 30 minutes before he radioed dispatchers for help.
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If the user feels unsafe, they will have to open the Noonlight app and press a button that discreetly contacts Noonlight dispatchers.
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Desperate parents can be heard relaying information to 911 dispatchers after exchanging text messages or speaking with their children inside the school.
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Dispatchers reported that the caller said he shot his father in the head, and was holding his mother and brother at gunpoint.
|
|
An Oklahoma police officer working on Thanksgiving made a Starbucks run for emergency dispatchers to thank them for working during the holiday.
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Mateen called dispatchers about 20 minutes into the attack, pledging allegiance to ISIS and mentioning the Boston Marathon bombers, a U.S. official said.
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|
The Sacramento County Sheriff's Department says it has also received these false calls, telling CBS Local dispatchers sometimes heard technicians in the background.
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|
Again the police were called, but an officer didn't arrive for nearly four hours — the police chief blamed a miscommunication among the dispatchers.
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The caller told 911 dispatchers that bones had been unearthed in the backyard and that they appeared to be human, the statement says.
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Fowlkes said that some of the calls were routed to AT&T's backup call center and then were manually forwarded to 911 dispatchers.
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The Harrison County, Indiana, sheriff's office told NBC News that dispatchers got a 911 call for an unresponsive female at 653:07 p.m.
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Instead, they referred her to police, and 911 dispatchers reportedly told her to wait a few hours before filing a missing person's report.
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A single one of these ghost calls may seem trivial but when multiplied this slip-up can strain police dispatchers and waste time.
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As water quickly flooded buildings and upended cars, police say, 911 dispatchers received more than 1,100 calls and emergency responders conducted 300 rescues.
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|
Police were called to Williamson's apartment building by witnesses who told dispatchers a woman was dangling a baby from the building's third floor.
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The threat to the school in Houston was made in a call to emergency dispatchers, Houston police spokeswoman Jodi Silva said by phone.
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|
There are 103 elevator mechanics, mechanic helpers, supervisors, dispatchers, managers, and clerical staff maintaining the elevators with an annual budget of $74 million.
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"We had problems with our baby monitor because it would pick up frequencies" from passing truck radios and warehouse dispatchers, she told me.
|
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Reports of 'erratic driver' At least three calls were made to 220 dispatchers reporting an "erratic driver" prior to the accident, officials said.
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Former dispatchers said it's not uncommon for drivers to quit in the middle of their shifts, sometimes abandoning the vans on the road.
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AI can outperform human judgment in life-or-death situationsThe AI from Corti acts as a digital assistant for dispatchers taking emergency calls.
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While police made their way to the bank, just off a highway along Lake Jackson, dispatchers tried to keep Xaver on the phone.
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Quintonio himself had also called 911 several times that night, telling dispatchers that there was an emergency and that he needed the police.
|
|
Two of those calls came before his father dialed 911, and were dismissed by dispatchers, a third was made shortly before police arrived.
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That's an impossible switch to flip, especially when there's no closure for dispatchers – once a response is in motion, they never know the outcome.
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|
Reclassifying dispatchers with their fellow protective services would not cost a dime, and would give this vital occupation the dignity and respect it deserves.
|
|
An unfiltered look at how the events of the attack unfolded was also captured in 911 calls between dispatchers and law enforcement last month.
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Doing so will send a text message to up to five contacts with your GPS location, as well as directly contact local 21 dispatchers.
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"Dispatchers should be able to coach anybody to do chest compressions and provide this potential to sustain life until professional help arrives," he added.
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Pugh's mother's boyfriend told 9-1-1 dispatchers that he suffered from mental health problems and had been in and out of psychiatric hospitals.
|
|
He agreed not to photograph the vast call room, where about 230 operators and dispatchers will soon be working on round-the-clock shifts.
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Under normal circumstances, a maintenance crew must obtain permission from the railroad's dispatchers before going to work on a track, railroad safety experts said.
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Amarillo called 911 after the slayings, and told dispatchers he "assassinated" the two women with a hammer because "they are witches," the statement says.
|
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The dispatchers VICE spoke with all seem, in varying degrees, to be resigned to the fact that PTSD is an inevitability on the job.
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They obtained contemporary footage from a television crew traveling with some of the firefighters who responded, and from the offices of the emergency dispatchers.
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Those include an emergency button in the app that allows a driver or rider to immediately send information about the ride to 911 dispatchers.
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In a 2007 Report and Order, the FCC made it mandatory that cellular carriers provide cell phone location data available to emergency call dispatchers.
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Lesson learned: A more controlled response of resources is needed to avoid overwhelming officers and dispatchers with 911 calls of false shooters, the report says.
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Without a caller providing verbal location details, 911 dispatchers often have to rely on data from nearby cell towers that only gives a general location.
|
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Purinton told the bartender that he had shot two people in Olathe, Kansas, and was looking for a place to hide, the bartender told dispatchers.
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His father, James Rosales, called 911 and told dispatchers his son's lips were blue and his face was covered in red spots, according to KCPQ.
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If something goes wrong, the Fusar Mohawk will alert emergency contacts with a map and the local phone numbers of the three nearest EMS dispatchers.
|
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"My son is floating out in the middle of the ocean on a floaty thing," Declan's mother, Jill O'Connor, told dispatchers in a 911 call.
|
|
After her call with John ended, the ex-wife dialed 911 and relayed the substance of their conversation to dispatchers, according to these local reports.
|
|
During the chase, 911 dispatchers received a number of calls from other concerned drivers who found themselves sharing the road with the miniature speed demon.
|
|
The Federal Communications Commission said Thursday that a nationwide AT&T 2202 outage resulted in thousands of people not being able to reach emergency dispatchers.
|
|
When everyone had to call emergency services from a landline, it was easy for 911 dispatchers to pinpoint exactly where the call was coming from.
|
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To start, the images can be viewed only from a computer screen in the monitoring center when police dispatchers receive a 911 call, he said.
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|
Having the parcels laid out at their fingertips, they explained, helps them get through their routes more quickly and avoid the wrath of impatient dispatchers.
|
|
While Amazon pays legacy carriers a monthly stipend to cover the cost of dispatchers, for example, there is no such payment for the newer firms.
|
|
Security camera video showed Peterson remained outside beside another building, even though he told emergency dispatchers there were reports of shots fired in building 1200.
|
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The son told emergency dispatchers his mother had acted in self-defense, according to a recording of a 911 call made just after the shooting.
|
|
Dispatchers who sent African-Americans to a company that had asked not to be sent black employees would be reprimanded by their boss, she added.
|
|
The 21-year-old suspect, identified as Zephen Xaver, called 911 dispatchers and said he had shot five people inside the bank, according to authorities.
|
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According to the Canton Repository, soon after the shooting, Butler's mother called 911 and told dispatchers that her son called her and admitted to killing Hamey.
|
|
The suspect told the bartender that he had shot two people in Olathe, Kansas, and was looking for a place to hide, the bartender told dispatchers.
|
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Of all the jobs in emergency services — firefighters, police officers, nurses, doctors — dispatchers are the only ones who are recorded during every single thing they do.
|
|
The call log provides a minute-by-minute account as reported to emergency dispatchers, offering the most detailed timeline yet of the incident as it unfolded.
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He then allegedly called 911 and "told dispatchers that he'd killed everyone in the bank," Sebring Police Chief Karl Hoglund said at a press conference Thursday.
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It allotted more than $600,000 into buzzer systems that aid with access control as well as panic buttons, serving as a quick link to 911 dispatchers.
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Improved location data can also help dispatchers in instances where the caller might not speak English, or in a state of panic, gives the wrong address.
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"As I continued down this one roadway, I discovered an individual walking on the sidewalk who was wearing the clothing" dispatchers said the shooter was wearing.
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It is the engineer's job to stay on board, communicate with dispatchers and other trains in the area, and make sure that the locomotive is secure.
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Radio transmissions by Orlando Police Department dispatchers reflect hours of chaos that followed the first reports of gunshots at the crowded Pulse nightclub on June 53.
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In total, 40 different agencies in New York State have the power to send out alerts, including a number of county sheriff's offices and 911 dispatchers.
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Mr. Schumer said it sounded like the accident could be blamed on human error, possibly a breakdown in communication between the maintenance team and train dispatchers.
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After the shooting, he called 911 and told dispatchers he was in the bank, armed with a handgun and wearing a bulletproof vest, the affidavit said.
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When 911 dispatchers couldn't be reached during Hurricane Harvey in 2017, people trapped by the rising waters used Twitter, Facebook, and even NextDoor to reach authorities.
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So was the Texas woman who told 911 dispatchers that her McNuggets weren't cooked fast enough, and that she'd like to get her order for free.
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"Honored to welcome him to our city and thank him for spending time and recognizing our @houstonpolice, @HoustonFire, and 911 dispatchers for their service," he wrote.
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VICE spoke to seven 911 telecommunicators for this story, some of whom requested to change their names and locations because they are still employed as dispatchers.
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Using the adults as intermediaries, the recordings revealed, county dispatchers tried to gather information and make recommendations about how the students could shelter inside the school.
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He saw that drivers were given huge piles of packages to deliver and were barraged by constant nagging calls from dispatchers checking in on their progress.
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It's unclear what exactly led to the suspected OD, but according to the 911 call -- which we heard -- a woman told dispatchers it might've been heroin.
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But there's no universal code language to let dispatchers know you're in trouble, said April Heinze, 2911 operations director for the National Emergency Number Association (NENA).
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During an emergency call it will privately and safely share precise location data with "call-takers, dispatchers and first responders" through the software those services already use.
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That's one reason why Texas will soon classify 911 dispatchers and other public safety telecommunications professionals as first responders, thanks to a new law signed by Gov.
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They also set up a dedicated system for emergency dispatchers in which users can submit specific addresses for law enforcement to double-check before determining a response.
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In one of the earliest calls received by dispatchers, just seconds after authorities said the gunman opened fire on the crowd, no one comes on the line.
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A startup that uses artificial intelligence to help emergency dispatchers identify signs of cardiac arrest over the phone will begin testing its software across Europe this summer.
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But it is able to use the sparse phone calls Holm has with Iben, the other dispatchers, and Holm's own partner to create a fully realized world.
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She sent distress calls to her dispatchers through the Qualcomm system, a small, laptop-like device drivers rely on for internal communications, but got no immediate response.
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Shortly before Joe Gliniewicz, 52, died, he radioed police dispatchers that he was chasing three male suspects -- two white and one black -- at an abandoned cement factory.
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Mario Lomana, a telecommunications specialist for Amarillo, told KFDA the change would be "very beneficial" for dealing with the emotional impacts of some of the calls dispatchers receive.
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A 911 caller allegedly told dispatchers that a woman — later identified as Telnas — was "acting strangely" as she walked with two boys to a field across the street.
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Its platform provides electronic logs and fleet management tools, including GPS tracking and driver performance monitoring for fleet managers and dispatchers to track and communicate with their drivers.
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In one call, two dispatchers continue to try to obtain information from a caller who reported her sister had been shot, then suddenly stopped responding to their questions.
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Crews of inmate firefighters have been hacking through brush, dispatchers are relaying information, some specialize in structural analysis protection, while others are brought on to assist with forestry.
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But as active-shooter and hostage situations become more common, police departments are exploring technology that would allow dispatchers to receive texts, photos and videos in real time.
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On Saturday, police rushed to a house in Fullerton, which is about 30 miles from Los Angeles, after a child called dispatchers and said her parents had died.
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Spokesman Rob Yingling says the airport has very limited space and needs to create waiting areas for the cars as well as pay dispatchers and do road maintenance.
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Before the control center became operational in 1994, dispatchers sat in towers along the line, communicating with each other on slips of paper and operating switches by hand.
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Guard tokens pay first responders and dispatchers and "cities, campuses, and resorts stake $GUARD to access Alerts created within their geofenced borders," allowing local folks to help immediately.
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During the Baltimore outage, details of incoming callers seeking emergency support could not be electronically relayed to dispatchers, forcing call center staff to do so manually, Johnson said.
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Now, officials in Cincinnati have launched an investigation into several questions, including: When Kyle called dispatchers a second time pleading desperately for help, was the call improperly handled?
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Emergency calls, dispatchers' responses, homemade videos, radio broadcasts and more are woven together into a tapestry of a runaway train, events moving more quickly than anyone could process.
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" Furthermore, dispatchers told police, the caller said "he was holding his mom and brother at gunpoint" and "he wants to kill himself and light the house on fire.
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"My brother just showed up to my house about five minutes ago, covered in blood, and told me he shot my dad," she told dispatchers, the News & Record reports.
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In March, the FCC set new rules that will require wireless carriers to be able to deliver accurate location data to dispatchers 80 percent of the time by 2021.
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If the user is unable to speak, Stiletto's voice-assisted alert system will confirm the call's legitimacy with 911 dispatchers to ensure police and paramedics are on the way.
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Ertmann eventually conceded to let Mead call 911 — but only if she agreed to take him back, as well as lie to dispatchers that her wounds were self-inflicted.
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Smart Premier also adds E911 calling capabilities, which lets you call 911 directly from the app to connect you with your home's nearest dispatchers, no matter where you are.
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She worries about when that happens, knowing the emotional toll it could have on dispatchers who already struggle with what they hear on the other end of the line.
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The center usually has eight dispatchers on duty, but overnight Thursday had at least 12, along with four supervisors and three managers who worked through the night, she said.
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Taxi-dispatchers have had exactly this issue for years and yet today there is not one driver employed by a big dispatcher in cities such as Zurich or Geneva.
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In 2011, during a vehicle pursuit of Smith, Officer Stockley allegedly announced to dispatchers over police radio that he was going to kill the 24-year old black man.
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Many of my relatives who stayed in town have worked either in the medical center as nurses or in the transportation field as truck drivers, dispatchers, rail-yard inspectors.
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During the traffic stop, Singh told emergency dispatchers shots had been fired, authorities said, but the suspect fled in a Dodge Ram pickup truck before other officers could arrive.
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When emergency medical technicians were called to a mass casualty event in Brooklyn last summer, dispatchers used a word more associated with apocalyptic Hollywood movies than medical emergencies: zombies.
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Diminishing the challenges and psychological ramifications of their job isn't just hurtful because it's inaccurate and exclusionary, it actually makes call takers and dispatchers less likely to seek help.
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Another officer testified that he arrived less than a minute after Laquan was shot, carrying a Taser, which dispatchers had called for and which might have defused the situation.
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In audio obtained by the Morning Call of Allentown, dispatchers alert police to a 911 call from the mother of 7413-year-old Conner Snyder and Brinley Snyder, 4.
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Delta prepared by filling de-icing tanks, calling in extra flight dispatchers and operations employees, and having some of its 20 in-house meteorologists focus on the Minneapolis forecast.
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In audio obtained by the Morning Call of Allentown, dispatchers alert police to a 911 call from the mother of 8-year-old Conner Snyder and Brinley Snyder, 4.
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He switched to a new car service in Park Slope, which he found to be rife with nepotism: All the best jobs went to friends and family of the dispatchers.
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Dispatchers may seem like sketchy middlemen, but they actually act as advocates, negotiating better rates and following up if riders believe restauranteurs are illegally taking portions of in-app tips.
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Decent-Doll immediately ran to the room to help revive her son, and with emergency dispatchers on the phone, Michael's father performed CPR as they waited for paramedics to arrive.
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"We have numerous calls coming in, so I'm not sure what we're going to use," one of the dispatchers tells a colleague, suggesting it was a possible active shooter situation.
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" In his statement, District Attorney Skandalakis quoted Mary Ann Sherman as telling dispatchers in her 911 call that her son was "freaking out ... he is on some kind of drug.
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The calls between dispatchers and law enforcement give a raw, unfiltered look at what police were learning from 911 callers who were detailing the chilling observations as the attack unfolded.
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In the 2010 call, Bloom told police dispatchers that Fields hit her in the head and locked her in a bathroom after she told him to stop playing video games.
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"I am at a lake right now and I am about to kill the girl I have been [expletive] with because she has been playing games," Henry told the dispatchers.
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A U.S. Marine is accused of murdering his wife, also a marine, after he called 911 and allegedly told dispatchers he may have killed her, according to multiple reports. Cpl.
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Dispatchers first sent police to a Waffle House that is 8.7 miles away from the one where the shooter was, according to a timeline provided to the Nashville television network.
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No doctor was present, but despite their appeals to emergency dispatchers and to military personnel who appeared at the clinic, an ambulance did not arrive for more than an hour.
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The R.C.C., in midtown, is a bustling place, with dozens of dispatchers at consoles, studying two fifty-yard-long real-time schemas of the subway system on huge, curving walls.
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Realistic disaster drills might have surfaced this issue and led to streamlined procedures whereby 911 call takers could connect with helicopter dispatchers if local first responders were unable to help.
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TMZ, which first reported his death, said that Gwozdz had been found in a bathroom and a woman who called 911 told dispatchers that he may have overdosed on heroin.
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A man called 911 dispatchers to report that his son had been attacked by a mountain lion and he was driving to the Aspen Valley Hospital, police said in a statement.
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"My child was just found in my car and I don't know how long he's been in there," she told dispatchers, according to 911 recordings obtained by the Muncie Star Press.
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Police have said Kyle couldn&apost communicate properly with dispatchers because his phone was in his pocket, and that the city&aposs computer-assisted dispatching system experienced difficulties throughout the call.
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Screenshot: KATU 2911 dispatchers in Oregon had a busy evening on Tuesday as panicked citizens flooded the phone lines after receiving an emergency alert warning of a "civil emergency" in progress.
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During the 911 call the morning of the incident, the daughter told dispatchers she struggled with her mother when she allegedly tried to take the hatchet away from her, KDKA reports.
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Dispatchers go to work each day knowing they may save a life before the end of their shift, but they also go to work knowing it's possible to lose lives too.
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Elk Grove police dispatcher James Hudson told CBS News that the accidental calls — roughly 1,600 to date — distract dispatchers from attending to real calls that could be life-and-death emergencies.
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According to police, a woman called 911 on April 28 and told dispatchers the driver of a Mercedes, later identified as Williams, allegedly attempted to run her car off the road.
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The employee told 911 dispatchers she had tried to contact the family multiple times but had been unsuccessful, so she was calling 911 to request a welfare check, the outlet reports.
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In the audio from her 911 call, Wendy is directed by dispatchers to initiate CPR in an effort to try to revive her son before emergency crews arrive at her home.
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Though Apple Watches and iPhones make it easier for individuals to get hold of 911 dispatchers quickly, the Watch's accidental calls issue has been a known problem for a while now.
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According to Visser, dispatchers refer complaints to HR staff, who fill out intake sheets noting the time and date the complaint was received, as well as details of the parties involved.
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Rhondell Rasmus had pulled to the side of a road too flooded to cross in Sebastopol in Sonoma County late Tuesday night and emergency dispatchers told her to wait for help.
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Officers then confirmed the address with dispatchers, then went in for a look and encountered the suspected shooter, James E. Waters, 37, who began firing at the three officers, killing Morton.
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Christmas Eve morning, Quintonio LeGrier made three phone calls, pleading with dispatchers to send an officer to his West Side home and repeatedly telling them that someone was threatening his life.
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"This effectively means that instead of details of incoming callers seeking emergency support being relayed to dispatchers electronically, they were relayed by call center support staff manually," Johnson told the newspaper.
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Similar to other buttons that connect users to emergency responders at 911, Noonlight's own dispatchers will first reach out to the user, then alert emergency responders on their behalf, if needed.
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Shoupe, in the body-camera video, says he was in another part of the county during the chase but gave orders to dispatchers that would be relayed to the pursuing officers.
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On Thanksgiving night, the police chief of tiny Kiefer, Oklahoma said that he went into a Starbucks to order takeout coffees for the emergency dispatchers who were working during the holiday.
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" Police and 1963 dispatchers often receive complaints about things that aren't illegal — as examples, the guides use "two men kissing in a park," and "'too many' black teenagers in the subway station.
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Specifically, he was distracted by radio conversations between other trains and dispatchers about other trains being hit with projectiles, the NTSB concluded, announcing their findings at a public meeting Tuesday in Washington.
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It wasn't until after the shooting, and while she was on the phone with 911 dispatchers, that Guyger said she realized she had walked into the wrong unit, according to the warrant.
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To navigate our cities, we're jumping into cars with strangers assigned to us via robot dispatchers and sent down the quickest route to our destination based on algorithmic analysis of traffic patterns.
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She oversees the fleet's teams of technicians, dispatchers, and responders, as well as the rider support team, weaving them all together in an intricate ballet of robotic cars and their human helpers.
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"I told the dispatchers to tell them to stay on the boat, since the water was so rough," explains Hager, who says the waves ranged from 3 to 5 feet that afternoon.
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While in flight, pilots file Pilot Reports (Pireps) to alert airline dispatchers and other pilots en route of any turbulence they've encountered; what one pilot considers mild might feel moderate to another.
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El Cajon Police Department Dispatchers had told police that Olango did not reportedly have a weapon and was possibly experiencing a mental health crisis, Davis confirmed at a press conference on Friday.
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Taxi dispatchers, UPS sorting facilities, McDonald's drive-throughs, maintenance radios in office buildings—even wireless microphones like the one that Donald Trump infamously forgot was on—are all reflected in FCC data.
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In addition, all of the department's 12,000 police officers would receive eight hours of training on mental health awareness, and 911 dispatchers will be trained on identifying situations requiring crisis-intervention tactics.
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Federal prosecutors alleged that he participated in the harassment tactic known as "swatting," which entails tricking emergency dispatchers into believing that someone is in mortal danger and requires immediate help from police.
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And a third company, San Diego-based Letter Ride LLC, told labor authorities in California and Texas that in early December it would begin laying off 897 drivers, dispatchers and other employees.
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These include a feature that allow users to send text messages to 911 dispatchers from within the app and an option for riders to verify their driver's identity with a unique pin.
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While we've seen a lot of progress to address that problem recently, Apple is taking a big step with its new mobile OS to send dispatchers the information they need to save lives.
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"There's people in the building ... If the cops come in here, they need to do it quietly and not have sirens on because I'm afraid he's gonna freak out," the bartender told dispatchers.
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The National Transportation Safety Board looked at the crash and said better communication between dispatchers might have alerted police to stop Pickett while he was driving erratically through different communities before the crash.
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Dispatchers told CBS News that they hear people talking about Apple devices, maintenance, and repairs, whenever they answer one of these calls, but it's unclear how these calls are being triggered so far.
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On Tuesday afternoon, emergency dispatchers in Rowan County, North Carolina, received a call from a driver who was headed to the hospital because his friend had been shot multiple times in the car.
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This photo taken March 15, 2018 shows a 911 call center in Roswell, Ga., with one of the computer screens used by dispatchers shows a text message that has come into the system.
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Police dispatchers initially sent officers to the wrong Waffle House after receiving a 911 call about a shooting at a Waffle House in Tennessee that left four dead, WKRN-TV News 2 reported.
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Dispatchers noted that they, too, could hear gunshots in the background, according to a police log that was among hundreds of pages of documents about the massacre released by the city on Tuesday.
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She went on to note how driver dispatchers had computer monitors that enabled them to see where people were and how Lawson was required to take a delivery even after he declined it.
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The emergency service button now comes up in both the rider and driver apps starting Tuesday with information about current location and vehicle info to tell emergency dispatchers information in a necessary situation.
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Consider swatting, when pranksters call 911 and lie about someone doing something really bad, like holding a hostage, to get dispatchers to send police — and particularly a SWAT team — to a victim's location.
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Junaid Mehmood, 27, was arrested late Thursday behind a restaurant in Clear Lake following an hours-long manhunt by investigators — initiated after the alleged suspect called 911 to tell dispatchers he'd killed his family.
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And it's why I'm excited to welcome 9-1-1 dispatchers from across the country to Washington today, as they fly in for an annual advocacy day with the National Emergency Number Association (NENA).
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A 911 caller had told dispatchers that that the pellet gun was "probably fake" and that the person holding it was probably a juvenile, but this information was never passed on to responding officers.
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Dispatchers received several calls about Millie wandering around Wolf Den Plaza, a strip mall where the Starbucks is located, early on Sunday morning, it says on the Rohnert Park Police and Fire Facebook page.
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Raleigh Police Department dispatchers initially said shots were fired inside the mall but added that it was unclear what motivated the shooting, where exactly it happened, or whether more than one shooter was involved.
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And while this isn't privacy related, strictly speaking, Apple's new partnership with startup RapidSOS will push iPhone owners' locations to dispatchers during 911 calls, saving first responders valuable minutes and almost certainly saving lives.
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The 2016 National Transportation Safety Board investigation into the derailment concluded that prior to the crash Bostian was distracted by radio conversations between other trains and dispatchers about other trains being hit with projectiles.
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Smart911 allows participants to create a "safety profile" where they submit information such as their home and work address, phone numbers and medical information, all of which is available to dispatchers and first responders.
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Smart911's website states that when people usually dial 911 from a cell phone, dispatchers have "very little information to help you" that includes a phone number and only a "general sense" of location.
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And then, the authorities said, there was the string of calls telling dispatchers that bombs were on the roof of a Queens apartment building and that one had been strapped to the caller himself.
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According to CBC News, the boy called the Royal Canadian Mounted Police (RCMP) just before 10 PM on Tuesday night, telling dispatchers that he did not like the salad that his folks had prepared.
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It's an unprecedented predicament for yellow cab dispatchers: sitting on millions of dollars worth of medallion yellow cabs, lots overflowing with idle cabs, and nowhere to store them but the side of the road.
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NTSB inquiry results The 2016 NTSB investigation into the derailment concluded that, prior to the crash, Bostian was distracted by radio conversations between other trains and dispatchers about other trains being hit with projectiles.
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The Kiefer police officer went to the Starbucks to get coffee for dispatchers who were working on Thanksgiving with him when he encountered the label, Chief Johnny O'Mara said Thursday in a Facebook post.
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After the shooting, he called 911 and told dispatchers he was in the bank, armed with a handgun and wearing a bulletproof vest, according to an affidavit released by the Highland County Sheriff's Office.
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The company rents out robots to fulfillment centers, including picker carts that can pull a 40-pound box off a shelf, and roll them out to human dispatchers in another part of the factory.
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As emergency dispatchers were overrun with calls through the weekend and into Monday, police officials resorted to calling for civilian assistance, asking boat owners to provide officers with water crafts in order to conduct rescues.
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Swatting is the act of calling 911 and lying about someone doing something really bad, like holding a hostage, to get dispatchers to send police officers — and particularly a SWAT team — to a victim's location.
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In one study on a database of 161,650 historical emergency calls, the startup's software identified 93.1 percent of out-of-hospital cardiac arrests (or OHCAs) compared to 72.9 percent recognized by the actual human dispatchers.
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The report stressed the need for better communication between dispatchers and officers responding to calls and also, a heightened awareness because of routine dispatch calls sometimes being used to lure officers into ambush style attacks.
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Closs, 13, went missing from her Barron County home early Monday morning, after a cryptic 911 call in which dispatchers could hear a "disturbance" in the background but no contact was made with the caller.
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The rules, which are set to go into effect in July, mandate that within a year, 5 percent of all trips dispatched by black car dispatchers (like Uber and Lyft) be in wheelchair-accessible vehicles.
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Authorities in Uvalde, Texas, received a call on Friday from a man who told dispatchers he watched a young man – later identified as Dylan Westerburg, 19 – shoot his friend, 58-year-old Arthur Jerome Norton.
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Flight-planners take into account airports that are open and have good weather across different points along the crossing, and dispatchers and pilots closely calculate the nearest places to land should such an accident occur.
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MAN has developed a cloud-based platform called RIO capable of connecting those in the freight transport business, including hauliers, dispatchers and receivers while feeding truck drivers traffic and navigation data, VW said on Tuesday.
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Discarding the rules that require him to simply relay the information to field officers, Asger resolves to stay on the case, frantically using his detecting skills while concealing his efforts from the dispatchers around him.
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The association's 75 active pilots, including four women, pool their fees to cover the costs of the operation: fuel, dispatchers, repair and maintenance of the fleet's seven vessels as well as training for rising pilots.
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Some customers of U.S. wireless carrier AT&T were unable to use their cell phones to dial 911 emergency dispatchers in their area for a time on Wednesday, a problem the company later saidhas been resolved.
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The commission does not track drivers in real time, meaning it can punish drivers and dispatchers — with fines ranging from $25 to $300 — but cannot warn drivers that they have been behind the wheel too long.
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Dealing with the aftermath of drownings has made May an evangelist of sorts: He has written how-to guides, trained 911 dispatchers and even gone into the water in a car himself to test escape protocols.
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He recalled a case when a television news station aired a report that included the phrase "Hey Siri, call 911," which led to a flood of calls to emergency dispatchers from phones responding to the command.
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Swatting is the act of calling 20103 and lying about someone doing something really bad, like holding a hostage, to get dispatchers to send police officers — and particularly a militarized SWAT team — to a victim's location.
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The change will not only give dispatchers a degree of recognition alongside police, fire and emergency medical services, but will also let them access benefits to help support their mental health, according to Amarillo Fire Department Capt.
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NTSB inquiry results The 2016 National Transportation Safety Board investigation into the derailment concluded that prior to the crash Bostian was distracted by radio conversations between other trains and dispatchers about other trains being hit with projectiles.
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Emergency dispatchers at the call center gradually came to make sense of the influx of calls, from both students hiding within the school and parents of students who had sent them dire messages as the shooting began.
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After visiting the understaffed 911 center, then in the news for its slow response times, he came up with a new idea: a program that automatically highlighted the most pressing calls, allowing dispatchers to be more efficient.
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In particular, it sought permission to access to computer-aided dispatch (CAD) feeds, which are used to automate and improve the decisions of emergency dispatchers, in order to provide "alerts" about alleged criminal activity in users' vicinity.
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The four officers who responded were from three nearby precincts helping out, and it was unclear if they had asked or been told by dispatchers about the history of police calls to the home, the police said.
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The percentage of airline and airport staff — including pilots, mechanics, dispatchers, ground security and air traffic controllers — that tested at or below the alcohol limit in 2015 was about 0.2 percent, or 119 out of 56,000 tested.
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In a Facebook post, Kiefer Police Chief Johnny O'Mara says that one of his officers went into a Starbucks on Thanksgiving Day and bought five drinks for some of the dispatchers who were working on the holiday.
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Officer Christopher Ryan Morton, 30, was shot dead late Tuesday at a home in Clinton, about 80 miles southeast of Kansas City, after dispatchers received a 911 call in which they only could hear two women screaming.
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Andre was present at the time of his wife's death, reporting to 911 dispatchers that the two had quarreled about Andre's higher level of prominence in the art world, after which she "went out the window" and died.
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"A lot of times when people call 911, it's not for something happy, and today – I always say 911 dispatchers save lives – today was very pleasurable to help start a life," fireman Chris Hurst told the news outlet.
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Yet the dispatchers on the other end are hampered by outdated technology that in most cases doesn&apost allow them to accept text messages, receive a live-streaming video or sometimes even easily detect where the caller is.
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The 911 system is limited by the number of phone lines, dispatchers, and resources that can be deployed – and it quickly became overwhelmed by the scale of the disaster at hand, in the case of Harvey's flood victims.
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The proposed legislation, called the Cybercrime Enforcement Training Assistance Act, would establish a $20 million annual federal grant for state and local law enforcement agencies to train police officers, prosecutors, and emergency dispatchers in identifying and prosecuting cybercrimes.
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Initial and ongoing training is a vital part of a 911 dispatcher's career, and these requirements clearly demonstrate that dispatchers must possess a level of knowledge and education that far exceeds what is generally required of administrative personnel.
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"Although an unbelievably heartbreaking outcome, we wish to recognize there was an amazing team effort with the coordination of recovery by all first responding agencies including the Aransas County dispatchers and the nearby civilians who responded to assist."
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Authorities have said Mateen paused a number of times during his three-hour siege at the Pulse nightclub to place cell phone calls to emergency 911 dispatchers and to post internet messages professing support for various Islamist militant groups.
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Even for those not on the ground in Texas, the app proved to be an important resource as remote volunteers could use the app to pitch in as dispatchers and help organize the seemingly never-ending flow of chatter.
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In more than a dozen 911 calls to the Coral Springs Police Department, a neighboring city, desperate parents can be heard relaying information to 911 dispatchers after exchanging text messages or speaking with their panicked children inside the school.
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Because Amtrak operates on the freight railroads' tracks and relies on the railroads' dispatchers to get passenger trains to their destinations on time, Amtrak executives concluded they couldn't afford to pick a fight, the former Amtrak board member said.
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For one, the 911 caller who called in Rice clearly said that the toy gun was "probably fake" and that Rice was a "juvenile"; dispatchers never conveyed those facts to police, who also thought Rice was much older than he was.
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In those written 911 logs, emergency dispatchers summarize the calls they received as a gunman opened fire and then stalked those injured or hiding inside restrooms, dressing rooms or the office of the popular LGBT club on its Saturday Latin Night.
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Unfortunately, automatically informing dispatchers of your location is only being tested in a few markets at the moment: Denver, Colorado; Charleston, South Carolina; Chattanooga and the Tri-Cities, Tennessee; Naples, Florida; and Louisville, Kentucky; with it coming soon to Nashville, Tennessee.
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The National Labor Relations Board has ruled that dispatchers for a unit of electrical company Entergy Corp in Mississippi were supervisors who cannot unionize, in a long-running case that was sent back to the board by a U.S. appeals court.
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The chaotic seconds continue to tick by as authorities attempt to work together and locate a young man in a hoodie, possibly carrying an AR-15 or AK-47–style rifle, with multiple dispatchers ping-ponging descriptions and possible locations.
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In the midst of his rampage, Mateen placed a series of calls to emergency 911 dispatchers in which he pledged loyalty to the leader of Islamic State, Abu Bakr al-Baghdadi, whose organization controls large swaths of Iraq and Syria.
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Fusar's user-friendly emergency response system detects when a collision has occurred, sends alerts to emergency contacts, provides those contacts with an exact GPS location of where the accident occurred and finds the phone numbers for the closest EMS dispatchers.
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To help pinpoint calls, almost all carriers use Enhanced 911 services to provide dispatchers with more precise information, like the geographical coordinates of the mobile phone, but some P.S.A.P. centers do not yet have the technology to receive the data.
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Despite this, if a train is delayed due to an incident, dispatchers will attempt to delay the trains ahead of it, in order to smooth out the WA metric, ultimately leading to both more service gaps and longer train trips.
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A unanimous three-member board panel on Thursday said that because the dispatchers organized by an International Brotherhood of Electrical Workers local used independent judgment in assigning field workers to address power outages, they were supervisors under the National Labor Relations Act.
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A Wasilla Police Department affidavit said both Mr. Palin and his girlfriend called emergency dispatchers on Monday night from the house of his parents in Wasilla, Alaska, where he lives, after an argument that started during a night out and escalated at home.
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In a pair of 911 calls, Plush reportedly pleaded with dispatchers to send help as he lay stuck under the rear bench of his minivan in the parking lot at Seven Hills School's Hillsdale campus, authorities said in a Thursday press conference.
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In this photo taken March 15, 2018, a supervisor shows one of the maps used by dispatchers at a 911 call center in Roswell, Ga. The Roswell call center is one of the few in the United States that accepts text messages.
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This is meant to account for the low rates of location accuracy by 911 dispatchers in the US. A recent USA Today report said 911's chances of getting a bead on a distress call's location can range as low as 10 percent.
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"NTSB investigators inspected the track structure, signal system, and mechanical equipment; collected and are examining records for operations, signal systems, mechanical equipment, and track and engineering; and interviewed train crewmembers, train dispatchers, and other personnel from CSX and Amtrak," the report said.
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Though it might seem like a trivial formality, the label limits the benefits 2911 dispatchers receive and is illustrative of the way the challenges of the job are often overlooked (first responders, for example, are eligible for retirement earlier than administrative workers).
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Although the crash was the subject of a federal inquiry on Sunday, Amtrak's chief executive, Richard H. Anderson, said that a signal system had been down and that dispatchers from another company, CSX, were routing trains at about the time of the wreck.
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Newly released audio exchanged between dispatchers and first responders in Albany Township, Pennsylvania, possibly sheds light onto the deaths of two young siblings found last month by their mother hanging from a basement support beam next to chairs that had been tipped over.
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Since the department began issuing smartphones in 2015, some 37,000 iPhones are now in use, he said, adding that the phones give officers the ability do quick searches themselves of department databases, instead of waiting for busy radio dispatchers to relay information.
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Rohnert Park police Sergeant Rick Bates posted on Facebook that dispatchers received multiple calls on Sunday morning from people who had spotted a goat roaming around a strip mall … more specifically, the strip mall's Starbucks, where it was sniffing around and chewing on a box.
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"The attackers demonstrated planning, coordination, and the ability to use malware and possible direct remote access to blind system dispatchers, cause undesirable state changes to the distribution electricity infrastructure, and attempt to delay the restoration by wiping… servers after they caused the outage," Assante wrote.
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"The attackers demonstrated planning, coordination, and the ability to use malware and possible direct remote access to blind system dispatchers, cause undesirable state changes to the distribution electricity infrastructure, and attempt to delay the restoration by wiping... servers after they caused the outage," Assante wrote.
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At some agencies, there are two people involved with 911 calls: the call takers, who spend their long days listening to people pleading for help; and the dispatchers, who initiate life-saving care by sending the police, firefighters, and paramedics to the person in need.
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But last month, Mr. Duterte took Beijing to task when a recording aired on the BBC from another P-8A Poseidon mission over the South China Sea demonstrated that Chinese dispatchers were taking a far more aggressive tone with Philippine aircraft than with American ones.
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The number of deliveries drivers were expected to make each day was way up, and dispatchers were urged to keep as many of their vans on the road for as long as possible — even if it meant driving long into the bitter winter night.
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As the flight arrived in Dulles, emergency dispatchers, who had been alerted by airport workers in Charlotte that Mr. Gaskin might be aboard, questioned whether the hold had been pressurized or whether the person inside was truly an airport employee, NBC reported, citing dispatcher recordings.
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The DA's Office now trains hundreds of patrol officers and dispatchers in de-escalation tactics for people undergoing a mental health crisis, and is increasing the number of collaborative courts to divert those who have mental illness, substance abuse, and or post-traumatic stress disorder.
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The family said dispatchers should have told officers about a 911 caller's statements that the gun Tamir had was likely a toy, that officers approached the scene too aggressively and Loehmann fired too quickly, and that they failed to help the boy after he was shot.
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Although most rescue operations have halted in Orange, which on Wednesday had become a focal point of volunteer efforts, constant pleas for help from small towns along the I-10 corridor between Orange and Beaumont were still coming in to dispatchers for the volunteer Cajun Navy.
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Here, 16 dispatchers at a time route 1,300 trains daily: Interstate trains that run from Holmesburg, Pennsylvania through New Jersey and New York City and on to New Rochelle, New York, as well as commuter trains to and from the city's Long Island and New Jersey suburbs.
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Mateen, a U.S. citizen of Afghan descent, was killed by police at the end of a bloody three-hour shooting rampage last June at the Pulse, a gay nightclub, during which he paused to call emergency-911 dispatchers to profess his allegiance to Islamic State militants.
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"The attackers demonstrated planning, coordination, and the ability to use malware and possible direct remote access to blind system dispatchers, cause undesirable state changes to the distribution electricity infrastructure, and attempt to delay the restoration by wiping SCADA servers after they caused the outage," Assante wrote.
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A few months later, Norm Collins, who had been elected shop steward, received a call from a Silverstar dispatcher who told him the company was shutting down its Michigan location immediately, putting dozens of drivers, as well as several dispatchers and managers, instantly out of work.
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There's also an emergency button that lives inside of the Uber app, so you can easily share info about the make, model, license plate, and location of your car with 911 dispatchers in case of emergency (and in many U.S. locations, this information is even shared automatically).
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New York City refused to recognize the work of registered nurses and midwives, which was performed mostly by women, while it bestowed the designation on work performed mostly by men, including emergency medical technicians, exterminators, motor vehicle dispatchers, window cleaners, foremen and plumbers, the Justice Department said.
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That day, friend Cheryl Hart — who is not related to the Hart family — called Clark County emergency dispatchers to report that she had received disturbing texts from Sarah Hart two days earlier but had since been unable to reach her friend, according to 911 records obtained by PEOPLE.
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The Broward County Sheriff's department on Thursday released a sampling of the 911 calls received during last month's Parkland, Florida, school shooting, offering a glimpse as to how dispatchers worked to deduce where the shooter was while frantic family members relayed information from students hiding inside the school.
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Callers to 911 do not always make it clear that a person's behavior might indicate mental illness; emergency dispatchers do not always communicate the information to the officers headed to the scene; and those officers do not always call for a crisis intervention officer, even when one is available.
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In his own statement after the announcement, Manfred cited the use of a firearm by Chapman during the episode and the impact it had on his girlfriend, Cristina Barnea, who, according to the police report, hid in the bushes outside his home while she phoned police dispatchers for help.
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Every day, 9113 dispatchers sift through the most stressful of situations, obtaining vital information from people in distress, figuring out what kind of help they need, and mitigating the situation as much as possible, which sometimes includes giving potentially life-saving instructions to people who are panicked and scared.
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After agreeing to a set of rules and guidelines for which types of incidents to report — volunteer-produced reports are still vetted by employees before they appear in the app — I was able to log into the app and watch other "Dispatchers" work in a control-center-like interface.
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Apple has reportedly put a technology for iPhones on hold that would have let people send text messages to other iPhones over a 900MHz radio spectrum that's typically used for dispatchers in the utility and manufacturing industries, allowing the phones to act like walkie-talkies for texts, according to The Information.
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On Monday, the depth of the gunman's erratic and nomadic life and behavior became clearer, as the authorities described how he was fired from his trucking job the morning of the shooting, called the F.B.I. tip line and was even on the phone with 257 dispatchers as he carried out the attack.
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Late last month, the dispatchers represented by the International Brotherhood of Teamsters failed to ratify a proposed collective bargaining agreement with the company For the pilots, no strike day has been set and they hope to reach a swift conclusion to the issue for the 877 men and women who fly for the airline.
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CHICAGO — A man who was fatally shot by the police in December as he emerged from a home with a baseball bat had called 911 seeking help from the police three times in the minutes before the shooting, but was met with curt dispatchers, according to audio of the calls made public on Monday.
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The revelation came in a 911 call made by Pladl's mother, who told 911 dispatchers her son had called her saying he had killed the boy after Katie broke up with him on the phone — and that he planned to travel to New York to kill Katie next, according to phone records obtained by ABC11.
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"However, as travel demand continues to plummet, even more cost-cutting measures will be required soon to keep our company afloat," said United's letter on Friday, which was signed by CEO Oscar Munoz, president Scott Kirby — who's scheduled to take the reins in May — and union officials representing flight attendants, flight dispatchers and others.
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Since subway riders do not look at schedules, even headways between trains matter more than the schedule, leading to a growing emphasis on WA. This measures adherence to the schedule, relative to the headway, even when the schedule does not have even headways, but the dispatchers still sometimes hold trains to smooth out delays.
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On the calls, frantic, breathless parents and family members can be heard trying to text their children, reading out the contents of their messages to dispatchers, who are asking them what room number their children are in, if they can hear shots, if the police are there yet, and telling them to hide and stay secure.
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If they had, they would have discovered that the company's drivers worked under relentless demands to deliver hundreds of packages each shift — for a flat rate of around $226 a day — at the direction of dispatchers who often compel them to skip meals, bathroom breaks, and any other form of rest, discouraging them from going home until the very last box is delivered.
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"In the coming days, Starbucks will be meeting with the Kiefer Police Department to begin discussing ways to work together, including a jointly hosted Coffee with a Cop event at Starbucks where local law enforcement can meet with baristas and members of the community to discuss the critical role dispatchers and police offers play in keeping our communities safe," the statement read.
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But looked at another way, this lack of technological inhibition has stripped the skills from many trucking jobs, driving down wages along with shipping costs, two enabling factors in today's fast product delivery: This has utterly changed the job duties of dispatchers, whose core skill, based on experience and intuition, formerly was making complex judgement calls about how to get a shipment from one place to another on time.
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There were many contributing factors, mostly among the budget carriers but affecting Garuda as well: an onrush of inexperienced pilots willing to work long hours for low pay; discouragement among mechanics, ramp workers and dispatchers; pressure to keep airplanes flying despite component failures that should have grounded them; the falsification of cargo and passenger manifests; dual maintenance and flight logs; and corruption permeating the entire system, including even air-traffic control.
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A new BuzzFeed News report details how drivers employed by these small companies work under "relentless demands to deliver hundreds of packages each shift — for a flat rate of around $160 a day — at the direction of dispatchers who often compel them to skip meals, bathroom breaks, and any other form of rest, discouraging them from going home until the very last box is delivered," according to BuzzFeed.
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If you were to choose a location in the developing world in which to witness the challenges facing airline safety — the ossification of regulations and in many places their creeping irrelevance to operations; the corruption of government inspectors; the corruption of political leaders and the press; the pressure on mechanics, dispatchers and flight crews to keep unsafe airplanes in the air; the discouragement, fatigue and low wages of many airline employees; the willingness of bankers and insurers to underwrite bare-bones operations at whatever risk to the public; the cynicism of investors who insist on treating air travel as just another business opportunity; and finally the eagerness of the manufacturers to sell their airplanes to any airline without restraint — you would be hard pressed to find a more significant place than Indonesia.
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